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FAQ

This can occur for a variety of reasons, depending on the country you are in and the country from which your product was delivered.

USA Domestic orders
‘Shipping label created’
This is when your item has been dropped off at the postal centre and not
been scanned before it has been forwarded to your local USPS facility.

This can happen for a number of reasons based on which country you are in and which country you had your product delivered from

USA Domestic orders
‘Shipping label created’
This is when your item has been dropped off at the postal centre and not been scanned before it has been forwarded to your local USPS facility.

Shipments from India
‘Item Bagged’ or ‘Item sent abroad’
In nearly all cases, India do not scan the item as it leaves the country due to COVID restrictions. It will then update once it has arrived at your local facility

Shipments from Singapore
‘A web error occurred’
This is from the Singapore post system not working properly and your item will be scanned and tracking updated once with your local facility. A
detailed explanation can be found here on 17track

We dispatch all orders in the given time frames, so even your tracking number is not working, don’t worry, your order is on its way to you

To track your order we suggest 17track.net and parcelsapp.com

On rare occasions, when receiving automated emails, such as an order confirmation from [email protected], certain email servers may bounce (reject) or send emails to spam. This is more prevalent with gmail, hotmail, and yahoo email accounts. To avoid this, please add [email protected] to your email provider’s whitelist. This article details how to whitelist an email address with each of the major email providers: How to whitelist an email address
This takes only a moment and ensures that you receive your order confirmations and tracking numbers.

Along with confirmations and tracking numbers, your PharmaOffshore account contains information about your orders, their status, and tracking numbers.

Accordion Conten

If you have forgotten your password and do not receive the password reset email,
Please add [email protected] to your email whitelist.

Here is a brief article on how to whitelist an email:

How to whitelist email

If you still have problems after doing this, drop us an email at
[email protected] and we shall manually reset your password

 

Still got any questions? Happy to help

Please contact: [email protected]

Please check your spam for replies just in case

Please allow up to 24 hours for a reply, yet this may on rare occasions take a little longer based on the current volume of emails

Please send a in-depth description of your query

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