Shpping Information

We ship from several different shipping locations around the world. We always choose the best one for the customer’s shipping destination based on our long experience in making the parcel reach the customer as fast and secure as possible.

Here are some average delivery times.

From Avg. Delivery Dispatch time
India 7-14 days 1-3 days
Singapore 7-20 days 1-3 days
Philippines 7-14 days 1-4 days
USA Domestic 3-14 days 1-5 days
Europe to Europe 3-7 days 1-3 days
  1. For the more popular products, we ship US to the US, from our shipping locations within the USA, shipments typically take 5 days.
  2. Deliveries to Europe usually are made from Germany, Greece, and the Netherlands. If you live in Germany, your order will be automatically shipped from Germany; if you live in another EU country, your order will be shipped from the Netherlands; both will receive tracking within 1-3 business days.
  • If your order does not arrive within 30 business days of dispatch, please notify us and we will reship it free of charge. If the reshipment does not arrive, we will refund your money in full.
  • Allow three days for your reshipment dispatch/tracking code and up to seven days for a refund, though we strive to process these immediately.
Tracking numbers ending with “IN” can only be tracked up until they have left the country of origin.
Once shipped and changed to “in transit, these shipments can no longer be tracked.
All other tracking numbers can be tracked all the way.

Once your package has left it’s country of origin and is in transit, there are no updates until it has reached the destination country.

This goes for all tracking numbers except those ending with “IN” which can’t be tracked at all once they have been put in the shipping container.

Please note that standard transit time is usually around 10-14 days.
Once the package has reached your country, the next step for it is to pass through the sorting facility and get scanned by your country’s postal service. This takes around 2-4 days.
If your package is inbound customs – there are no updates until it has been released by your country’s customs authorities.

Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Orders are usually delivered in 10-16 days but can sometimes take up to 28 days due to events beyond our control, such as customs and holidays.

We ship from several different shipping locations around the world. We always choose the best one for the customer’s shipping destination based on our long experience to make the parcel reach the customer as fast and secure as possible.

Here are some average delivery times.

FromAvg.DeliveryTrackingDispatch time
India7-14 daysYes1-3 days
Singapore7-20 daysYes1-3 days
Phillipines7-14 daysYes1-4 days
USA Domestic3-14 daysYes1-10 days
Europe to Europe3-7 daysYes1-3 days
  1. For the more popular products, we ship US to the US, from our shipping locations within the USA, shipments normally take 5 days
  2. Deliveries to Europe normally are made from Germany, Greece, and the Netherlands. If you live in Germany, your order will be automatically shipped from Germany; if you live in another EU country, your order will be shipped from the Netherlands; both will receive tracking within 1-3 business days.

Your order might already have been shipped even though your order status hasn’t been updated. We sometimes get shipping confirmation late from our shipping department and we only update your order status once we have received shipping confirmation.

The postal service will leave a slip at your delivery address and you can pick up your order at the local post office or arrange for a re-delivery. If you haven’t been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us! Do not return any medications, they will be lost and you will not receive a refund/reshipment.

Importation of prescription medication is legal in most countries provided the medication is for personal use and is not a controlled substance.
If you are in further doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.

It depends on where you are and what you order. Your order will normally be shipped the next business day of receiving your payment but sometimes it can take longer for various reasons. As an approximate guide, 8 – 21 days will work for most countries including the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn’t arrived after 28 days, please contact us and we will investigate and track the shipment.

Here are som samples:

FromAvg.DeliveryTrackingDispatch time
India7-14 daysYes1-3 days
Singapore7-20 daysYes1-3 days
Phillipines7-14 daysYes1-4 days
USA Domestic3-14 daysYes1-10 days
Europe to Europe3-7 daysYes1-3 days

Overnight delivery is unfortunately not possible. But for US Domestic orders, they will arrive in a couple of days.

For safety reasons, we’re unable to accept phone orders.

No we do not accept returns of prescription medications.

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